话说之前有写过关于unifi的服务质量, 投诉他们向我收Video On Demand的费用. 他们说会在三个月以内回扣给我.
三个月过后, 一点消息都没有.
今天早上再联络它们的客服, 她既然跟我说要重新调查这问题. 那是因为上次的客服将我的案件关闭了, 而且没有留下任何备注.
真的是要写个服字给他们呀! 超一流的服务态度!
如果不是一定要签两年的合约, 我马上就转去Maxis了!
你们觉得我们应该怎么评估一个产品的好坏呢?
它的功能? 耐用? 价格? 品质? 我就觉得是他们的售后服务呀!
我可以接受买回来的东西有问题, 可是我不能接受它们客服提供差劲的服务呀.
今天打去unifi问他们为什么要我付Video On Demand的费用. 我足足用了90分钟的时间才能让他们搞清楚到底发生什么事情呀!
他们一直说你的问题需要另外一个部门来处理, 然后就将我转去另外一个部门了. 我从Billing Department > Account Department > Product Department > Account Department > Billing Department > Account Department一直转来转去的.
真的是被他们弄到生气了呀! 每次转部门都需要我重新讲一次我的问题. 而且转线时, 还会断线呢.
他们说我在14th April订购了VOD, 可是我是在24th April才安装unifi的. 聪明一点都知道这是问题啦! 还需要解释这么多吗?
上次要求换unifi的注册邮箱和地址时也被他们带我逗花园几次了.
难道TM就将Streamyx的烂客服也搬去unifi了吗?
这就是我们国家的Streamyx.
如果他们的服务有这么好就太棒了呀! 他们的问题是解决不了问题的源头呀! 每次都会出现同样的问题!
可是, 想想我们的客人也常常这么说我们的呀!
叫吧! 用了它就大声疾呼吧!
[ratings]
我相信很多人都会对马来西亚的Streamyx抱怨过吧!
其实用了Streamyx已经三年多了, 其实觉得也不会太差. 可是自从搬家后, 问题就出现了呀!
其实到现在, 我也不清楚发生什么事情呀! 为什么有些Wireless Router不能用在Streamyx呢?
问他们的技术人员为什么呢? 他们也不清楚.
问他们可以在外面买什么款式的Wireless Router可以用呢? 他们又说不清楚!
你们有遇到同样的问题吗? 如果有的话, 请告诉我哟!
[ratings]
昨天在家上网时, 发现网速超级的慢呀! O.O 所以就重启我家的Router. 可是重启几次后还是一样的结果…
我就在想, 会不会Streamyx又发生故障了呢?
然后我就上Streamyx官网, 马上就看到通告里出现了新的通告说Circuit Faults. :devilsad:
31/03/2009
SERVICE INTERRUPTIONDear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuit faults on the SMW3 between Tuas, Singapore and Penang linking Malaysia to Hong Kong and APCN2 near Chongming, China connecting Malaysia to the United States. As a result, customers using the Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.
In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.
To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.
Restoration works on the affected cables are already in progress. However, during the restoration process, traffic to Northern America and Hong Kong may experience degradation. However, traffic to other countries will not be affected. TM expects complete recovery of its services by 5 April 2009 and will make further announcements on the progress of the restoration works.
TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.
我在想呀, 为什么时常会有这问题呢? 这样的问题在这几个月以来发生几次了, 是他们偷工减料还是太笨不会管理呢? 我们每个月给的费用却得到这么烂的服务呀! :devilsad:
我想如果拿马来西亚的网络设备跟台湾和新加玻来比较的话, 真的是羞家呀!
一个字: 超级无敌的烂!